We are committed to offering our providers state-of-the-art resources to help them best serve their patients. Our virtual care services allow providers to connect with each other on the patient’s behalf.
eConsults
Provider eConsults allow primary care providers to get feedback from specialists on specific patient cases to see if a specialist referral is necessary. This type of communication, which has been going on informally for years, has now been formalized through Partners eCare, with many primary care physicians (PCPs) and specialists participating.
This program leverages the electronic health record (EHR) platform to connect PCPs directly with specialists to streamline and improve care. Using eCare, PCPs can request an eConsult from a specialist, such as a cardiologist, urologist, or infectious disease physician. The process is similar to sending an email or filling out an online form. eConsults provide a formal way to track and manage these types of requests while offering PCPs access to a much larger pool of specialists.
In addition to being convenient for patients, eConsults the collaboration between the PCPs and specialists ultimately ensures that patients get better care.
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Virtual Consults
Provider-to-provider video consults are used when clinicians at different institutions need to connect with each other about a shared patient. Sometimes, the patient is directly involved in the video encounter. The effort is focused on improving patient care and avoiding unnecessary hospital readmissions.
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Second Opinions
Partners Online Second Opinions (POSO) offers referring physicians and their patients remote second opinions by the world-class specialists of Mass General Brigham, of which Brigham Health is a founding member. We realize no one knows your patient better than you. That's why we strive to support your relationship with your patient and ensure they receive the best care possible close to home.
POSO is a physician-to-physician service. That means we require the primary doctor treating the patient to take part in the consultation process.
Getting Started
- You will receive a letter from your patient asking for your participation
- Register at our website and enter the patient’s unique 10-digit reference number
- Start the consultation immediately or return to the site at a more convenient time.
If you have any questions, call 888-456-5003 (international callers: +016177249295) or email consultsinfo@partners.org. Our team is available between 8:30 a.m. and 5 p.m. ET, Monday through Friday.
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